Frequently Asked Questions
Troubleshooting
Q: I get an error every time I try to log in that says ”A problem has occurred. Something went wrong please try again.“ What’s wrong?
A: More than likely your url is not secure, meaning the url begins with http not https. The URL must be secure in order for the Web Integrations to work properly. Using a secure URL provides a reasonable assurance to the user that the they're communicating with the intended website without interference from attackers. It is also required to keep your site compliant with data protection laws.
Q: My site loaded fine when I was using the sandbox to get set up but now that I’m using my real tenant, it’s not working. I see a 404 error. What went wrong?
A: You likely haven't updated your region and location IDs to match your tenant. The IDs on your tenant are more than likely not the same as the IDs on your sandbox. The surest way to update your snippets or urls with the right IDs is to get them using out Developer Mode app, which you can find at https://TENANT_NAME.marianatools.com/developer (be sure to replace TENANT_NAME with the name of your tenant).
Website Set Up
Q: I want to put both the Buy page and the schedule on the same web page. Is that possible?
A: No, at the moment, we do not support putting more than one integration on a single page. If you do set up a page with multiple integrations, the page may appear to load correctly but will break once the user clicks on any links within the integration.
Most flows are connected from one entry point in Web Integrations. If your user is on the schedule and tries to book a class, but they need to purchase a credit first, they will be automatically redirected to make the purchase and they're brought back to booking the class when they are done. Users may get end up seeing the same exact page twice, one on top of the other, if you load two integrations on the same page. For this reason, we do not currently support multiple integrations on a single page.
Linking
Q: I want to directly link to just one class type from my main website menu? How do I do that?
A: You can link to a filtered version of your schedule. The easiest way to accomplish this is to go to your schedule and filter to the location, class type, etc. you want to include. Next, copy the URL and use it wherever you want.
Q: I want to email a specific class to my customers. How do I do that?
A: To accomplish this, find the class on the schedule and click reserve to go to the next step in the booking flow. Copy the URL. You can send the URL to customers. Users will be taken to the class and they can log in and book.
Q: I want to email a specific product out to my customers. How do I do that?
A: You can send a link to the product details of any product on your Buy page. Simply find the product on your Buy page that you want to send, and click on the product card so that the product details modal opens up. You can copy that link and send it to your customers so when they click the link, it will bring them to the buy page with that modal already opened for them. If they are not logged in, they will be able to log in from there.